Assessment Procedure
Our program committee will vertify the content on the application form.
Arrangements will be made for a designated representative / program comittee member to visit the company. The intension of the visit is to access the consumer caring level of the participating company. Tha assessment would be made based on the indications gauged from the scheme's scorecard and the answers given by the participants to the set of scenario-based questions.
Consumer Survey
A consumer survey measuring perceptions of applications in term of quality of consumer care they provide will be conducted in parallel with the assessment.
Score Calculation
Participating companies that are judged to meet the schems's criteria will qualify as Consumer Caring Companies.
Term and Conditions
All the applicants shall agree to all of the following terms and Conditions:
  1. I / We represent, warrant and undertake that all the information supplied in this application form and any other supplementary information and documents are true and accurate to the best of my / our knowledge.
  2. My company has an operational record(s) for at least one year.
  3. The application form and / or any other information, materials, products / samples submitted in relation to the ‘Consumer Caring’ Scheme (hereafter known as “the Scheme”) will not be returned to the participating company.
  4. I / We agree and authorize that any of my / our business and / or any other information provided in this application form can be used by the Organization for the purpose(s) in relation to the conduct of the Scheme, which includes the plan, judgment, promotion, editorial coverage, demonstration, presentation, pre- and post- event promotion of the Scheme, as well as communication, marketing purposes of the Organization and I/ We agree that our information may be disclosed to the steering committee, media, assessment team and the Organizer’s staff, agents, advisors and service provider(s) in connection with or incidental to the foregoing purposes.
  5. I am / we are aware that the Organization reserves the right to accept or reject any entries without disclosing the reason(s) and has the authority to amend any judging criteria as deemed necessary without making further notice to the participants. Should there be any dispute in the result of the Scheme, the final decision will lie with the Steering Committee and the Organization.
  6. The Organization reserves the right to disqualify any participant that violates our terms and conditions, and / or that is found to have made false claims on the information provided for the assessment of the Scheme.
  7. The Organization reserves absolute discretion on eligibility and all the judging decisions.
  8. Failure of any kind or rejection of the request to provide supporting documents, presentations or visits to the requested infrastructures / premises may be considered as forgoing the right to proceed in the Scheme.
  9. The Organization reserves the right to disqualify or withdraw the recognition from any company which are found to / or have employees who are found to have committed any illegal practices by the laws and regulations of HKSAR.
  10. The Organization and its affiliates, successors, directors, employees or agents, and entities relating to the Scheme shall not be liable for any direct, indirect, incidental or consequential damages arising out of or in any way related to this application form or the Scheme under any and all circumstances.
  11. By submitting this application, I / we and the organization which I am / we are associated, do hereby release, indemnify and hold harmless the Organization, and its affiliates, successors, directors, employees or agents from and against any losses, damages, costs or expenses of any nature that may arise from my / our participation, acceptance or disagreement of any prize in the Scheme, and any related matters. Such indemnification shall include, but is not limited to, any claims based upon an alleged infringement of copyright or other proprietary right on participating companies’ products, services, words, music, or images.
  12. The application fee or any fee paid in relation to the Scheme is not refundable in any circumstance.