Objective

The Consumer Caring Scheme is to recognise local organisations which demonstrate excellence in consumer care through effective use of technology and practice of consumer value-related strategies with an ultimate goal to uplift industry's overall capabilities in delivering consumer product and service.

Principles and Definitions

All applications will be judged against the following criteria:

  • Caring for Consumers

    Provide consumers with the best product/ service level all the time and to exceed consumers' expectations whenever possible

  • Keeping Promises

    Demonstrate continuous improvement in operation efficiency and fulfill commitment in delivering excellent services

  • Being Sincere

    Understand consumers’ needs with sincerity and provide them with the most relevant information and choices

  • Ensuring Product Quality and Safety

    Apply information technology and global standards to facilitate collaboration amongst supply chain stakeholders and enhance the overall product quality and safety standards

  • Focusing on Service Quality

    Offer timely and flexible services to consumers

  • Listening to Consumers

    Proactively solicit feedback from consumers in different touch points to ensure effective interaction and communications

  • Caring for Employees

    Provide employees with a friendly, supportive working environment and a wide range of training programs to enhance the capabilities and competencies of the staff to keep pace with the technological advancement and changing business landscape

Organizer

About GS1 Hong Kong
Founded in 1989 by the Hong Kong General Chamber of Commerce, GS1 Hong Kong is a not-for-profit industry-led organization. It is commited to enhancing Hong Kong enterprises' competitiveness through the provision of global supply chain standards, best practices and enabling technologies. As GS1's local chapter, GS1 Hong Kong is authorized to issue and administer GS1 identification numbers in Hong Kong. Standards and solutions offered include bar coding services, B2B e-commerce services, Global Data Synchronization(GDS) and Electronic Product Code™ / Radio Frequency Identification (EPC/RFID). The organization also hosts a wide range of training courses to facilitate knowledge transfer for SCM principles, e-business strategies, global standards and the implementation of enabling technologies. The GS1 community has over one million corporate members spanning over 150 countries and economies and more than 20 industries around the world. For more information about GS1 Hong Kong, please visit: www.gs1hk.org

Supporting Organizations
Media Partner
Testimonial
2011-14 Endorsed Company: 3M Hong Kong
3M Hong Kong is attentive to the needs of customers, and provides them with a range of innovative and practical merchandise. 3M Hong Kong has its own logistics centre and technical support facilities to raise our service quality and efficiency, reinforcing 3M as a trusted brand. This year, we are honored to receive the title of ‘Consumer Caring Company’ from GS1 Hong Kong. We will continue to address our customers’ needs and create new products and solutions, helping them to meet the challenges and grasp opportunities.

Mr. Barry Liao, Managing Director of 3M Hong Kong Ltd
 
2011- 14 Endorsed Company : Swire Coca-Cola HK
As a leading ready-to-drink beverage manufacturer in Hong Kong, Swire Coca-Cola HK has always provided quality beverages. We go beyond fulfilling the refreshment and hydration needs of consumers by actively enhancing our diverse portfolio of beverages. We also contribute to society by championing sustainable developments. The “Consumer Caring Company” accolade recognizes our excellence in service. Going forward, we remain steadfast in our commitment to providing care and service to our consumers.

Mr. Lance Wright, Former General Manager of Swire Coca-Cola HK
 
2011- 14 Endorsed Company : Wai Yuen Tong
Wai Yuen Tong is Hong Kong’s typical century old pharmaceutical factory. Not only we dedicate to drugs manufacturing and quality assurance, we also take initiative to care our customers, and provide them with suitable products, service and healthcare advice. They will hereby treat us as family health consultant. We are honored to be recognized as ‘Consumer Caring Companies’. The award affirms our leading position in the industry and we will continue to care for Hong Kong citizens’ health.

Ms. Karen Tang, Executive Director of Wai Yuen Tong Medicine Co Ltd
 
2011-14 Endorsed Company: Royal Medic
「御藥堂集團控股有限公司」專注為香港人健康把關,致力開拓各種健康產品,把傳統的中醫藥智慧,結合先進科技,透過臨床研究,反覆引證,研製出一系列品質優良、安全可靠的保健產品。很榮幸我們被嘉許為『貼心企業』,這項殊榮對我們來而言是一個極大的推動力。我們會繼續積極了解每個顧客的需要,將關愛傳遍每個家庭。

御藥堂(控股) 有限公司 集團執行董事 黃茂泰先生
 
2011- 14 Endorsed Company : Casablanca
我們的目標是以合理的價格為消費者提供優質床上用品,為客戶創造舒心、閒適的睡眠環境。對於再次成為「貼心企業」,我們一致認為是公司上下共同努力的成果。這代表我們在客戶服務方面得到顧客的信任及滿足,這亦對我們將來的發展及提升有莫大的信心及幫助。我們認為照顧客戶所需,絕對是現今零售行業的首要任務,無論對本地零售市場或旅遊業發展至為重要,所以日後亦會繼續加強跟顧客溝通及員工培訓,以持續提升整體服務水平。

卡撒天嬌集團有限公司 副主席/執行董事 鄭斯燦先生
 
2011- 14 Endorsed Company : Giormani
茲曼尼一直以來都關心消費者的需要,我們的家具都是經過嚴格的品質測試,並特設專業隊伍提供售後服務,務求為每一個家庭提供高品質及舒適的家具。很高興我們能透過優質的服務獲得「貼心企業」這個殊榮,就此可鼓勵員工士氣,令我們更加精益求精。我們藉此嘉許繼續提升以客為專的服務態度,並且提供符合顧客要求的產品,務求和顧客建立長遠的關係。

歐達家具有限公司 創辦人及董事 唐慕貞女士
 
2011-14 Endorsed Company: ToolBox
ToolBox, A Gilman Group company, offers hassle-free one-stop home appliances and electrical maintenance and repair services. ToolBox services originate from the all-rounded understanding of Customers’ needs. The key business initiatives of ToolBox are “Service Excellence, Customer First”, “System Support" and "Sustainability", all aim to achieve the ultimate goal of “Consumer Caring”. Participating in Consumer Caring Scheme further enhances staff’s driving force and motivation in achieving excellence in Services, assures the commitment to providing unparalleled service pledges, as well as encourages innovative services which are well-recognized by consumers. The recognition further affirms the company's strategic direction in achieving services excellence and also fosters the culture of customer focus and service quality within the organization. ToolBox commits to continuing the service excellence via participating and turning ideas into action plans, implementation, review and enhancement in order to achieve the ultimate success of exceeding customers’ expectations.

Mr. Edward Lee, General Manager of ToolBox
 
2012- 14 Endorsed Company : Colgate Palmolive (HK)
Colgate Palmolive (HK) Ltd is the leading consumer product company in Hong Kong which focuses on providing quality products in Oral Care and Personal/Home Care categories. We are very honored to be awarded as "Consumer Caring Company" by GS1 Hong Kong again, recognizing contribution and values from Colgate Palmolive Hong Kong and all our staff. We will continue to expedite our value of Caring - by providing the best quality of products, listening to the needs of consumers and meeting the needs of the communities we serve.

Ms. May Chung, General Manager of Colgate-Palmolive (HK) Ltd
 
2012-14 Endorsed Company : Angel Group
香港及澳門擁有接近三十間大型零售及美容纖體中心,提供過千種來自世界各地的名牌化粧品、護膚品及提供不同類型美容服務,貫徹「一生一世服務您」的理念服務每位客人。再次成為「貼心企業」,是對我們公司一個激勵,上下一心團結一致令服務愈做愈好。"服務"是一個很公式化的流程,要做到優質服務,簡單來說便是「貼心」。除服務流程要仔細外,服務必須個人化和人性化,不要小覤售貨員一個笑容或是一句簡單問候,貼心就是從微少的地方實踐出來。

天使集團 主席 張月仙博士
 
2013-14 Endorsed Company : Chow Tai Fook Jewellery
周大福珠寶集團「真誠.永恒」的企業核心價值,融匯貫徹於我們的顧客服務裡。集團累積了84年豐富的經驗,我們的員工不但專業、了解顧客的需要,而且深明待客之道,以真誠的心提供「貼心」服務,讓客人享受到最專業的服務和尊貴的體驗。

周大福珠寶集團有限公司 執行董事 孫志強先生
 
2013-14 Endorsed Company: Watson's Water
屈臣氏蒸餾水於過去110多年來,一直堅持信念,為消費者提供至清至純的蒸餾水及卓越的顧客服務。屈臣氏蒸餾水已連續第二年榮獲由GS1 Hong Kong頒發的「貼心企業」嘉許。作為市場的領導者,屈臣氏蒸餾水會定時透過消費者調查以了解市民大眾的需要及市場趨勢,以便制定及提供更切合的產品及服務。於未來日子,屈臣氏蒸餾水會持續堅持品牌信念,堅守產品的質素,為消費者帶來更貼心的產品及服務。

屈臣氏蒸餾水 香港區飲料銷售及市務總經理 曹劍宏先生
 
2013-14 Endorsed Company: Super Star Group
鴻星集團25年來一直以顧客為先,致力提供優質的服務及不斷研製具話題性的創新美食,務求為顧客帶來驚喜及多元化的餐飲體驗。獲得GS1 Hong Kong舉辦的「貼心企業」嘉許,是對鴻星集團優質服務的肯定。未來我們會繼續積極主動了解顧客需要,於產品研發及製造、顧客服務等範疇上持續實踐「貼心」理念,全力推動「貼心待客」的文化,並秉承25周年企業口號「創味.嚐樂」,以創意締造味道,讓顧客體驗食的快樂。

鴻星集團 營運及發展總監 何麗詩小姐

 
2013-14 Endorsed Company : CR Care
華潤堂是專門為顧客提供健康產品和服務的零售連鎖店,現時在香港及中國內地共有超過150家店。華潤堂以中華的調理滋補理論為宗,結合現代營養標準,為顧客除了提供傳統參茸滋補品,還有健康食品、維他命和礦物質等補充劑、中西成藥和個人護理品,並配合專業的中醫團隊,旨在為顧客帶來「中西合璧,保健全方位」的保健概念,帶給顧客更方便全面的購物經驗。華潤堂很榮幸獲得「貼心企業」嘉許,肯定了我們的努力。我們會繼續秉承對品質及服務的堅持,為廣大顧客提供最合適的產品及最貼心的服務。

華潤堂有限公司 營運總監(香港區域) 連卓軒先生
 
2013-14 Endorsed Company: China Resources Vanguard
華潤萬家超市即將迎來在香港的第30個春夏秋冬。30年來,我們用心建立舒適便利的生活超市,與顧客建立了友好的鄰舍關係。我們在工作中也貫徹著“好商品、好環境、好服務” 的營運理念,真正把顧客放在第一位。我們很高興獲得「貼心企業」的嘉許,同時我們也會繼續努力,在今後的日子裡,把華潤萬家用心貼心的服務帶到每一個家。

華潤萬家(香港)有限公司 董事總經理 陳元先生
 
2013-14 Endorsed Company: Wong Lo Kat
始自清朝道光年,王老吉以涼茶爲業,傳至現今第五代已逾二百年歷史。爲了讓更多人受惠涼茶,王老吉(企業)有限公司不斷推出多款草本飲品,並推廣至世界各地。而且,公司一直以宣揚涼茶這項文化遺産為己任,務求令其永垂不朽。作爲「貼心企業」的一份子,我們定必本著關愛消費者的精神,爲大衆提供更貼心的產品及服務。

王老吉(企業)有限公司 董事 王健儀女士
 
2013-14 Endorsed Company : Memorigin
萬希泉為香港首個專門設計及製作陀飛輪之手錶品牌。產品由香港頂尖設計師及收藏家設計,以東方雕刻設計配合西方鐘錶頂尖工藝,製作出揉合中西文化、具香港特色的陀飛輪腕錶。榮獲「貼心企業」嘉許,對品牌的形象及品質作出了肯定,我們感到興奮之餘並承諾繼續努力研發鐘表技術、為客人提供貼心服務,並為香港鐘表業貢獻。

萬希泉鐘錶有限公司 董事長 沈慧林先生 
 
2013-14 Endorsed Company: Swipe
自1971年美國清潔工將第一瓶穿梭機用的清潔劑用於家居清潔開始,40多年來SWIPE 一直為世界各地的家庭用心打造潔淨無菌的居家環境。不論於產品的研發,生產製造以致新產品的推出,SWIPE均以消費者的需求作考慮,務求產品及服務可與時並進。是次獲得由GS1 hong Kong頒發的『貼心企業』嘉許確實令公司上下感到興奮,更是對大家一直努力及堅持的一種肯定。今後,SWIPE會繼續用心堅持為消費者提供貼心及優質的家居清潔產品。

威寶(香港)有限公司 總經理 張天文先生
 
2013-14 Endorsed Company: Byford
英國百年品牌Byford,連續兩年獲頒「貼心企業」嘉許,是對 Byford優質服務及關愛消費者的肯定。Byford秉承貼心企業宗旨,心繫顧客,關懷員工,用心聆聽,實踐承諾,宣揚「以消費者為先,貼心關懷顧客」的精神,全面提升內外衣服飾的產品質素與服務水準,同時傳承英倫文化,為顧客締造時尚舒適的著裝風格,將英式管家的貼心服務帶到店中。店員時刻保持親切殷勤的態度,讓顧客有回家的感覺。

Byford 品牌總經理 何滿光先生
 
2013-14 Endorsed Company : Original Taste Workshop
在當初創立原味家作的時候,我們已經有一個很強的信念,就是「服務的好壞與否,和公司的大小規模是沒有必然的因果關係。」一家五星級的酒店和一家很小的商店,都可以提供令人賓至如歸的服務。最重要的是經營者和各同事是否能真正站在顧客的立場思考問題。而這種以心為心的信念,一直都引領著我們在服務及產品質量方面不斷改進。今天,我們真的很高興能夠得到「貼心企業」這項榮譽,因為這是對原味家作的每一位同事最「貼心」的禮物!我們一定會繼續努力,為顧客提供最貼心的服務!

原味家作有限公司 董事 黃瑞顯先生